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How to build an ERG that supports people and your business

Employee Resource Groups (ERGs) play a crucial role in fostering a diverse and inclusive workplace. By providing a platform for employees with common backgrounds or interests to connect, collaborate, and support each other, ERGs contribute to a positive work culture and employee engagement. In this article, I will guide you through the process of building an effective ERG that not only supports your people but also benefits your business.

What is Employee Resource Groups (ERGs)

Employee Resource Groups, also known as ERGs, are voluntary, employee-led groups that bring together individuals who share common characteristics, interests, or experiences. These groups can be based on various aspects such as race, gender, ethnicity, sexual orientation, disability, or even hobbies and interests. ERGs aim to create a sense of belonging and community within the workplace, providing a safe space for employees to connect, share experiences, and seek support.

Importance of ERGs in the Workplace

ERGs play a critical role in promoting diversity and inclusion in the workplace. They create a sense of belonging and foster an inclusive environment where employees feel valued and respected for their unique identities and perspectives. ERGs provide a platform for underrepresented groups to have their voices heard, helping to address and eliminate biases and stereotypes. They also contribute to employee engagement, as individuals who feel supported and included are more likely to be motivated, productive, and committed to their work.

Benefits of Establishing ERGs

Establishing ERGs can bring numerous benefits to both employees and the organization as a whole. Firstly, ERGs enhance employee engagement by creating a sense of community and belonging. When individuals can connect with others who share their experiences or interests, they feel more valued and supported, leading to increased job satisfaction and loyalty. ERGs also promote diversity and inclusion, which has been shown to drive innovation and improve decision-making within teams. By embracing diverse perspectives and ideas, organizations can gain a competitive edge and better serve a diverse customer base.

Steps to Build an Effective ERG

Identifying the Purpose and Goals of Your ERG

Before establishing an ERG, it is essential to clearly define its purpose and goals. Consider the needs and interests of your employees and identify the specific areas where an ERG can provide support. For example, you may want to create an ERG to support working parents or to promote cultural awareness. Clearly defining the purpose and goals will help attract members who are genuinely interested and committed to the cause.

Recruiting and Engaging ERG Members

Recruiting and engaging members is crucial for the success of your ERG. Start by promoting the ERG internally through various communication channels such as email, intranet, or company-wide meetings. Highlight the benefits of joining the ERG and emphasize the importance of diversity and inclusion in the workplace. Encourage employees to actively participate and share their ideas and experiences. To keep members engaged, organize regular meetings, events, and workshops that align with the goals of the ERG.

Creating a Supportive and Inclusive Environment

To build a successful ERG, it is essential to create a supportive and inclusive environment. Ensure that all members feel welcomed, respected, and valued. Establish ground rules that promote open and honest communication, and address any conflicts or issues promptly. Encourage members to share their perspectives and actively listen to different opinions. By fostering an inclusive environment, you will create a safe space for employees to express themselves and contribute to the success of the ERG.

Providing Resources and Support for ERG Activities

Supporting ERG activities is crucial to their success. Allocate resources such as budget, time, and space for ERG events and initiatives. Provide access to training and development opportunities that can enhance the skills and knowledge of ERG members. Collaborate with other departments within the organization to leverage their expertise and support. By providing the necessary resources and support, you will enable the ERG to thrive and make a meaningful impact.

Measuring the Success of Your ERG

Measuring the success of your ERG is essential to assess its impact and identify areas for improvement. Define key performance indicators (KPIs) that align with the goals of your ERG. These may include metrics such as member engagement, participation rates, or feedback from employees. Regularly evaluate the progress of your ERG against these KPIs and make adjustments as necessary. Solicit feedback from members and stakeholders to gain insights into their experiences and suggestions for improvement.

Examples of Successful ERGs

To inspire and guide you in building your own ERG, let’s explore some examples of successful ERGs in different industries. One notable example is the Black Employee Network (BEN) at a leading technology company. BEN focuses on creating a supportive and inclusive environment for black employees by organizing networking events, mentorship programs, and career development workshops. Another example is the Women in Leadership ERG at a global consulting firm, which aims to empower and advance women in leadership positions through mentorship programs, leadership training, and advocacy for gender equality.

Challenges and Solutions in Building ERGs

Building ERGs may come with challenges that need to be addressed to ensure their effectiveness. One common challenge is gaining leadership support and buy-in. To overcome this, clearly communicate the benefits of ERGs to leaders, showcasing how they contribute to employee engagement, diversity, and inclusion. Another challenge is ensuring that ERGs are inclusive and do not inadvertently exclude certain individuals. To address this, create a culture of belonging within the ERG, actively encourage diverse perspectives, and provide opportunities for cross-ERG collaboration.

The Future of ERGs in the Workplace

As workplaces continue to evolve, so will the role of ERGs. In the future, ERGs will play an even more significant role in shaping organizational culture, driving diversity and inclusion initiatives, and promoting employee well-being. ERGs will also become more interconnected, collaborating with other ERGs and business resource groups to address intersectionality and create a more holistic approach to inclusivity. Additionally, technology will play a crucial role in facilitating ERG activities, allowing for virtual connections and expanding accessibility to a wider range of employees.


Building an Employee Resource Group (ERG) that supports your people and your business requires careful planning, recruitment, and ongoing support. By identifying the purpose and goals of your ERG, recruiting and engaging members, creating a supportive environment, providing resources and support, and measuring success, you can establish an effective ERG that fosters diversity, inclusion, and employee engagement. Remember to learn from successful examples, address challenges proactively, and adapt to the changing landscape of the workplace. With a well-built ERG, you can create a workplace where all employees feel valued, supported, and empowered to thrive.